Cancellation Policy & Cancellation Form

A. Cancellation Policy

Introduction

Consumers are entitled to a right of withdrawal in accordance with the following provisions. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Michael Pasti, Reisachstraße 4, 70771 Leinfelden-Echterdingen, Germany, Phone: +49 173 7027510, Email: info@nastila-balloons.com) by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we are informed about your decision to withdraw from this contract.

For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you. In any event, you will not incur any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have sent back the goods, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us about the withdrawal of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, are not members of a Member State of the European Union and whose sole residence and delivery address at the time of conclusion of the contract are outside the European Union.

General Information

1. Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure suitable packaging to provide adequate protection against transport damage.
2. Please do not return the goods to us carriage forward.
3. Please note that the above sections 1–2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Model Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it.

To:
Michael Pasti
Reisachstraße 4
70771 Leinfelden-Echterdingen
Germany

Email: info@nastila-balloons.com

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / provision of the following service (*):

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

Name of consumer(s):
_______________________________________________________

Address of consumer(s):
_______________________________________________________

Signature of consumer(s) (only if this form is notified on paper):
_______________________________________________________

Date:
_________________________

(*) Delete as appropriate