Shipping conditions

Payment and Shipping

The following terms and conditions apply to payment and shipping:

Packaging:

Our outer packaging is discreet and neutral. It is not apparent to third parties that the package contains balloons, as no brand names, logos, lettering, or similar markings are visible on the packaging. The sender is listed as the shop owner. For shipments outside the EU, a customs declaration is required, and we always declare the contents as "Party Decoration Set."

Delivery Times:

The processing time takes approximately 3-5 business days, during which orders are packaged, assembled, and made ready for shipment. After the processing time, the actual shipping time follows, which varies depending on the destination:

  • Within Germany: The delivery time is approximately 2-3 business days after the processing time.

  • Within the EU: The delivery time can take up to 10 business days or longer, depending on the country, after the processing time.

  • Outside the EU: Please check DHL's delivery times for your specific country after the processing time.

The total delivery time consists of the processing time (3-5 business days) and the shipping time, which is the delivery via DHL.

Shipping Terms:

Unless a different deadline is specified in the respective offer, delivery of goods within Germany will take place within 3-5 business days. For international deliveries, the goods will be delivered within 5-7 business days after the conclusion of the contract (in case of prepayment, after the time of your payment instruction).

Please note that delivery does not occur on Sundays and public holidays.

If you have ordered items with different delivery times, we will ship the goods in a single shipment, unless we have made other arrangements with you. In this case, the delivery time will be determined by the item with the longest delivery time that you have ordered.

Payment on Invoice:

The invoice amount is to be paid within 14 days of the invoice date when paying by invoice.

Bank Details:

IBAN:
DE27 6007 0024 0933 6165 00

BIC:
DEUTDEDBSTG

If you have any questions, you can find our contact details in the imprint.